FAQ

Pieces and fit

Will a phone charm fit my phone?

Phone charms and lanyards come with a clear phone tab that sits between your phone and its case, with a cord loop at the charging port. It works with most cases that have an opening at the port. See the Fit & Clasp Guide.

Can I move a charm from my phone to my bag?

Yes. Every piece ends in the same EV clasp, so it clips onto a phone tab loop, a bag ring, a zip pull, an earbud case loop or the middle of a glasses chain.

Can I join two pieces together?

Yes. Clip the clasp of one piece onto the split ring of another. A drop charm under a wrist loop, for example, makes one longer charm.

Can a lanyard carry my phone?

Crossbody and short lanyards are made to carry one phone in its case, clipped to the phone tab. Phone charms, bag charms and earbud case charms are decoration and are not made to carry weight. No piece is a safety strap or stops a phone from falling.

What are the beads made of?

The beads have a jelly look: glossy, translucent and slightly irregular. If you need the material details of a piece before ordering, email us and we will confirm them.

Are your pieces suitable for children?

No. Beads, rings and clasps are small parts and a choking hazard. They are not suitable for children under 3 years. Keep them away from small children.

Colour stories

What is a colour story?

A small palette used on every kind of piece at once, so your phone, bag, earbuds and glasses can match. This season there are six. Turn the colour wheel on the homepage or open a story from the menu.

Why does my piece look slightly different from the photo?

Jelly-look beads vary a little in shape, tiny bubbles and shade from bead to bead. Screens also show colours differently. Small differences are normal and part of the look.

Orders and payment

Which currencies can I pay in?

US dollars (USD), euros (EUR), British pounds (GBP), Danish kroner (DKK) and Swedish kronor (SEK). Prices follow your delivery country and always show the currency code. You can change the currency in the menu; at checkout it follows your billing country.

How can I pay?

The payment methods available for your order are shown at checkout. We never see or store your full card details.

What will appear on my bank statement?

The charge appears as EVORYNN.

Do you have discount codes?

No. We do not run promotions or discount codes at the moment.

Can I change or cancel my order?

Yes, until it has been dispatched. Use the withdrawal form or email us with your order number as soon as possible.

Delivery and returns

Where do you deliver, and how much is it?

To the United States, the United Kingdom, eleven Eurozone countries, Denmark and Sweden, at one flat rate per order. Costs and times are on our Shipping page.

Will I pay customs charges?

If your parcel crosses a customs border, the destination country may charge import VAT or duties. Details are on our Shipping page.

How do I return something?

You have 14 days from delivery. Use the withdrawal form or email us, and we send you the return address and instructions within two business days. See Returns & Refunds.

My piece arrived broken. What now?

Email us within 14 days of delivery with a photo. We replace or refund it and cover the return cost.

Contact

Email support@evorynn.shop or call +44 7147 912731, Monday to Friday, 9:00–17:00 UK time. We reply within two business days.